About Sertus

We are a small, woman-owned, BIPOC-owned Salesforce, Tableau and data consulting practice. Our mission is to support non-profits and small businesses in building fast, reliable, technology-driven solutions to get the information they want, when and how they want it. We figure out the metrics that matter to increase and demonstrate an  organization’s outcomes and impact. We believe that technology can and should be used as a tool for good, which motivates our way of working and the clients we work with.

Freelance Salesforce Administrator and Developer

Position Overview

We are seeking a part-time Salesforce Administrator and Developer to help drive the technical implementation of our clients’ Salesforce platforms.  This work requires an estimated 15-20 hours/week; the position is fully remote. This is a long-term contract position with potential for a full-time role in 2025.  The hourly rate for this position is $75/hour.

As a Salesforce Administrator and Developer at Sertus, you’ll be at the heart of our young, entrepreneurial company’s growth.  We’re seeking a proactive technical expert who can take ownership of our clients’ Salesforce instances and deliver exceptional technical solutions. Your expertise in customizing, integrating, and leveraging Salesforce will be critical to our success. With potential for full-time transition, this role offers a unique opportunity to evolve with us, helping to build and refine our technical delivery infrastructure and processes as we expand.

Position Responsibilities

The Salesforce Administrator and Developer will: 

• Serve as a Salesforce expert for our clients; providing them with strategic technical recommendations based on best practices.
• Manage configuration, implementation, maintenance, and improvement of Salesforce platforms for our clients, as well as providing technical support to our clients’ end users. 
• Setup/maintain user roles, security settings, profiles, workflow rules. 
• Build and manage integrations with existing systems and implementations of 3rd party applications.  
• Collaborate with the project team to ensure the client’s satisfaction and realization of business requirements in technology solutions.  
• Participate in project discovery meetings and support the BA in the development of all related deliverables including process diagrams, data model diagrams, user stories, etc. 
• Develop and maintain essential documentation.  
• Support project team through functional requirements definition, solution design and full system configuration. 
• Contribute to system design reviews to identify potential issues.  
• Support systems test planning and test script development.
• Communicate regularly with clients and Sertus project team to provide updates, gather requirements, and provide support as necessary. 

Requirements

You will be successful in this role if you are highly motivated, organized, driven and detail-oriented and have:  

• Passion for using technology to help organizations improve
• At least 5 years of Salesforce configuration experience and demonstrable knowledge of Salesforce NPSP and/or Nonprofit Cloud; certifications a plus but not required
• A working knowledge and interest in the non-profit sector and its unique challenges
• At least 3 years of consulting/business analysis experience – the ability to understand challenges and business problems and develop solutions with clients is critical to this role. 
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards towards successful completion of a project 
• Excellent verbal and written communication skills to communicate clearly and effectively with both demanding clients and internal team members 
• An interest in working in a small, collaborative, supportive team structure 
• Proficiency in Google Workspace tools (Google Docs, Google Sheets, etc.)  

About You

This position is right for you if: 

• You are committed to working in the social sector and open to learning how to apply an equity lens to your work. 
• You do not have a full-time position elsewhere.
• You are looking to work as a part of a growing team, and learn about our clients and their missions, and want the flexibility to work remotely, work independently with a high level of trust. 
• You are happy working as a long-term 1099 independent contractor for Sertus while also contributing to the growth of the team and the organization as a whole.   
• Are based in the U.S. 
• Align with our values and commitment to diversity, equity and inclusion as outlined below.

If you are interested in applying, please submit your resume to hello@sertuspartners.com

Our Commitment to Diversity, Equity, and Inclusion

As a women and BIPOC-owned company in the tech space, we know first-hand the importance of including a diversity of voices and experiences in building and advising on the strategic use of technology, even more so when that technology is meant to help amplify those working toward social justice and impact. In that, we strive to not only hire according to these values, but to uphold values, practices and ways of working that make technology itself more accessible to all, and that disrupt traditional consulting models that are deficiency-based rather than strengths-based and co-creative. We strive to work in a way that allows us to iterate and continually evaluate whether we are meeting clients where they are and evaluate the impacts of our work.

The Sertus “WAY” is:

• Honest
• We prioritize upfront, consistent, and honest communication with both clients and team members.
• We openly discuss costs, challenges, strengths, and deliverables to foster transparency and trust.
• We cultivate an environment where our team of independent experts openly communicate and share best practices.
• Outcomes-Driven
• We are laser-focused on the outcomes our clients will experience and the emotions they will feel as we build their solutions.
• We proactively provide recommendations to clients, constantly seeking ways to improve their systems and their experience with us.
• We are committed to understanding the big picture and the nuances of each client team and their processes; delivering the value that they care about most, paying attention to how our work affects their mission and has a meaningful impact.
• Purposefully Efficient
• We focus our time on creating transformation, not on reporting updates on hours/work done.
• We are prepared for and follow through on every interaction to make the most use of everyone’s time.
• We prioritize efficiency, scale, and continuously question any task that may seem like unnecessary “busy work.”
• Accessible
• We use plain talk,  no jargon/consultant speak.
• We don’t ask clients to sign up for our tools and platforms to work with us, we use theirs because we are here to make things easier for them.
• We consider the diverse learning needs of our clients and team members, fostering an inclusive environment.
• We believe in the importance of ongoing training and evaluation, recognizing that they are critical for our continued success as well as that of our clients.
• We have a multi-lingual team to better serve clients from different backgrounds and language preferences.